Issues & Fixes
Download Issues:
#1. Error: 404 (Tusfiles)
If you’re getting a similar error during download, this is related to the file-host’s (Tusfiles) server. This happens when the file-host’s server(s) encounters an error in processing the request from your IP address.
You can fix this issue by switching from WiFi to Mobile Data or vice versa. You can also use a VPN if the former suggestion doesn’t work for you.
#2. Error: 404 (Google)
If you’re getting a similar error during download, it means that the download link has expired.
Please report this broken link via the comment section or you can contact us.
#3. Error: Download Failed (Tusfiles)
If you’re getting a similar error during download (mostly in Apple devices), you can use the same resolution mentioned in the #1.
#4. Error: Unable To Connect (Tusfiles)
This is a problem with the file-host’s server. Please notify us immediately.
During this time we can only wait and hope for faster action by file-host.
#5. Error: Link Expired (Tusfiles)
If you’re getting a similar error during download, it means that the download link has expired.
Please report this broken link via the comment section or you can contact us.
Formatting Issues:
#6. Error: Unable to Open
If you’re getting a similar error after downloading or the eBook is not opening, please contact us. We will fix it as fast as possible.
#7. Error: Missing Texts/Chapters
Most of the time, it happens when the app you’re using is not compatible with the eBook.
You can try to open the eBook with a different app. It should work otherwise you can contact us.
If the problem you’re facing is not mentioned here, please contact us at
[email protected]
or
[email protected]